MyAlcon FitSCAN is an app for replenishing Alcon trial lenses. It uses image recognition technology to identify empty slots in your fitting sit. The app then automatically creates an order for you which can be manually edited.

Yes, the app is free to download and to place orders. Your regular Alcon delivery fees will be applied to the order via MyAlcon FitSCAN

MyAlcon FitSCAN is used to order trial lenses.
Currently available brands are: TOTAL1^™ Sphere, TOTAL1^™ Multifocal, TOTAL1^™ for Astigmatism, DAILIES^™ AquaComfort^™ PLUS Sphere, DAILIES^™ AquaComfort^™ PLUS Multifocal, DAILIES^™ AquaComfort^™ PLUS for Astigmatism, PRECISION1^™ Sphere, PRECISION1^™ for Astigmatism, TOTAL30^™ Sphere, TOTAL30^™ Multifocal, TOTAL30^™ for Astigmatism, AIR OPTIX^™ plus HydraGlyde^™ Sphere, and AIR OPTIX^™ plus HydraGlyde^™ Multifocal, AIR OPTIX^™ plus HydraGlyde^™ for Astigmatism

MyAlcon FitSCAN is used in combination with the new fitting set system for image recognition. You can order all lenses manually via the app
The new fitting sets have colour-coded flip up power panels.

MyAlcon FitSCAN is dedicated to ordering trial contact lenses only. Please, visit MyAlcon Store + MARLӦ to order regular lenses.

Just download the app, register with your Alcon customer account number, and start ordering. Registering only takes a few moments and you will be able to use the app once you log in.
If you do not know your Alcon account number, please contact your Alcon sales representative or Customer Service

To register, open the app and create an account using your name, email, phone number and Alcon account number. You will receive an email to complete your registration and activate your account. Once activation is completed, you will be able to log in. If you do not know your Alcon account number, please contact your Alcon sales representative or Customer Service

Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999

Please check your Spam or Junk folder. If you did not receive an email, request another activation link. If you still have not received any email, contact our Customer Service.

Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999

The maximum order quantity per SKU is 5 packs. Please visit the EasyOnline platform to order more than 5 packs or contact Customer Service.


Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999

Refresh the application as it takes up to 15 minutes for orders to appear. If there is still a problem, contact our Customer Service.

Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999v

Make sure that you have submitted your order. If your cart is still full, your order may not have been successfully confirmed. However, if you have finalised your order and still haven’t received a confirmation, check your Spam or Junk folder. Please contact our Customer Service if you continue to have difficulties.

Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999

Please contact our Customer Service.

Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999

Please contact our Customer Service. Depending on the status of the order, Alcon Customer Service may still be able to amend your order.

Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999

Please, contact our Customer Service. Be sure to have your order number ready.

Vision Care Customer Service
visioncareorders.anz@Alcon.com
Australia phone 1800 224 153
NZ phone 0800 939 999

Normally, orders are processed and shipped from Alcon warehouses within 3 business days. Shipping times may vary due to the product availability and location.

You can view the status of your orders in the Order History section of the app. It may take up to 15 minutes for your order to appear in the Order History.

The name, phone number, and Alcon account number can be changed in the Personal Settings section of the app. It is not possible to change the email address associated with the MyAlcon FitSCAN account. If you want to use another email address for MyAlcon FitSCAN, then you must create a new account.

Your account details including your Alcon account number can be found in the Personal Settings section. On the main screen of the app, tap “More”, located at the bottom right-hand corner.
You will be prompted to select Personal Settings on the screen. In this section you can manage your account data.

MyAlcon FitSCAN is compatible with iOS and Android phones and tablet that have working cameras.
Compatible operating systems:
• iOS v14 or later
• Android OS 10 or later

Try taking a picture again. Make sure that the fitting set is well lit and free from glare or shadows. Take the photo directly from the front. If you still have a problem, you can add the missing lenses manually to your order.

Make sure you have the current version of the application and that you have granted access to your camera in Privacy setting of your device.

Make sure you have the current version of the application and that you have granted access to your phone’s picture gallery.